Shopping Help

Shipping Destinations
Ordering online
Ordering by phone
Delivery

Choice of Items
Returns policy
Complaints procedure

Shipping Destinations

We deliver to the following countries:

UK
Worldwide*

*We will be pleased to quote for the delivery of any of our products to destinations outside the UK. Please contact us for prices.

Ordering online

When you see a product you like simply type in the quantity you wish to buy and click the 'Buy Now' button.

You can view 'Your Basket' at any time by clicking the 'Basket' button at the top of the page.

Your Basket page:

You can remove items from your basket by entering a quantity of '0' next to the product and clicking the 'Update' button or by clicking on the waste bin icon.

You can change the quantity of each product. Remember to click the 'Update Basket' button.

When you have finished shopping click the 'Checkout' button.

Either login using details from an existing account (if you have forgotten your password click on the link and we will send it to you) or create a new account at RJ Joinery.

If you are a new customer please enter your invoice and delivery details. If you are returning customer you can choose existing addresses to use for invoices and deliveries or add new ones.

Choose the delivery method you would like to use.

Choose your method of payment: either securely online using a credit or debit card or create an easy to print order to send by fax or post.

Enter you credit or debit card details. We accept Mastercard, Delta and Visa. This is a secure system. We do not store your credit card details on our server after payment for your order has been processed.

Review your order and add notes if you would like to.

Click the 'Place order' button to complete the transaction.

You will be sent an email message with your order details. We will also send notification to you by email when you order has been despatched.

Ordering by phone

Simply call 01497 821100 between the hours of 9.00am and 5.00pm Monday to Friday (excluding Bank Holidays) or 07918 705273 Monday to Friday 8:00 - 20:00 and Saturday 9:00 - 15:00. When ordering, have the quantities and part numbers you require and your credit/debit card details ready. We accept MasterCard, Visa, and Delta.

Delivery

Please see our delivery page.

Choice of Items

It is the customers responsibility to ensure that the selected goods are suitable for their intended application. RJ Joinery Services Ltd can take no reponsibility or liability for misuse of the goods supplied.

Returns policy

If you would like to return a product simply contact us by email or telephone and once you have spoken to one of our team send the unused item back to us in the original packaging in new condition, unworn , unaltered and free of damages by the customer. Returns must be made with 10 days of receipt of order. Please send To:

RJ Joinery Services Ltd, Unit 7, Glanwye Business Park, Hay-on-Wye, Hereford, HR3 5EW.

For returned goods a credit note will be issued unless otherwise agreed with RJ Joinery Services Ltd. A re-stocking charge may apply, please ask the member of the team when you contact us.

Please note that custom made or bespoke products cannot be returned. Delivery costs will not be refunded and the cost of returning the goods is the customer's responsibility.

Complaints procedure

Our Customer Services Department is open Monday to Friday, 9am to 5pm (except Bank Holidays). To contact us please call 01497 821100, send an email to info@rjjoinery.com or alternatively you may write to us at: RJ Joinery Services Ltd, Unit 7, Glanwye Business Park, Hay-on-Wye, Hereford, HR3 5EW.

If you have a complaint about our services or products please contact Customer Services. All complaints will be dealt with in a fair and confidential manner. It is our policy to acknowledge your complaint within 5 working days and we will endeavour to resolve the dispute within 30 days, keeping you informed along the way.

We welcome any comments which help to improve our services.